Frequently asked questions
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How do I get started?
The best way to get started is to access the free quote page and fill in the required information. There is a place there to attach your image. That will assure that we have the information we need to give you an accurate quote.
What is the minimum quantity I can order?
The minimum number of patches that can be ordered is 10 pieces per design size and color, however, there is a considerable savings if you order a higher quantity.
How long will it take to get my patches?
Due to current shipping delays, expect your order to take three to four weeks from the time you place your order. If you need them sooner, be sure to let us know.
How can I pay for my order?
We have a secure order form that you can use to send your information. We accept Visa, Mastercard, Discover, and American Express.
Do you charge for shipping or sales taxes?
We do not charge shipping for any order shipped to a united States address. The only state that we charge sales tax to is Florida, since that is where our corporate office is located.
Can you make patches that are smaller than 2”?
Yes, we can, however, the minimum size of the patch would depend on the level of detail in the design.
What is the largest patch you can make.
We can make patches up the 15” width or height.
What if I do not like the proof?
If you do not like the proof that we send you, you can request whatever changes that we need to make and we will gladly revise the proof to your satisfaction. We do not charge for any proofs or revisions.
Does my patch have to be round or square?
We can make your patch any shape that you want by using a hot cut border. Normally, a patches that is round, square, rectangular, triangular, or oval would have a merrowed border.
How do I know that I will get my patches after you charge my credit card?
We are a multi-million dollar corporation with a reputation of outstanding customer service. We suggest that you check us out with the Better Business Bureau which has assessed us with an A+ rating. You can also call us on the phone and talk to a real person.
What if I find patches that are cheaper?
Remember the old saying that you get what you pay for. Our patches are made with the finest materials and are guaranteed against defects. We have the best customer service in the industry and have an A+ rating with the Better Business Bureau. We are one of the largest providers in the industry.
What type of art file formats do you accept?
If you have vectored art in an .ai, .eps or .psd file, we would prefer to work with that, however, we can accept most common type of files, such as .jpg, .png, .gif, .doc, .pdf to name a few.
Why do I have to pay for my patches up front?
Due to the inherent nature of patches, they hold absolutely no value for anyone other than the person ordering them. Because of this, we must require payment at the time of the order.
When will I be charged for the order?
Once you send us the approval to proceed, we will charge your credit card and place the order with our factory.
Will I get to see what the patch looks like before I place the order?
Yes, we will have our graphics art department create a full color proof for your review and approval, so that you can see what the patch will look like.
What is the tape backing used for?
The tape backing is a peel and stick backing that is excellent for a temporary application, like at a trade show or weekend event. The glue is very adherent. We recommend a hot cut border for patches with tape backing.
Do you ship to an APO?
Yes, we can ship to an APO. There is a small shipping and handling charge to do that.
How durable is the iron-on backing?
When properly applied, the iron on backing is good for approximately 20-30 washings. We recommend a hot cut border if the patches are going to be ironed on.
What materials are your patches made of?
The background fabric for embroidered patches is a poly-cotton blended twill. The threads are 100% rayon.
Leading provider of professional embroidery digitizing, vector art conversion, and custom patch services, serving clients in the USA, UK, Australia, and beyond since 2011.
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